TouchComputer

Consumer rights

Right of withdrawal

Information about the fourteen-day right of withdrawal. The German statutory information and model form are authoritative.

Version: 13.09.2026-v1.2

This English translation is provided for convenience. The German statutory information and model form remain authoritative.

Online function

Withdraw from contract

Submit a clear withdrawal notice here. You will immediately receive an email receipt.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

For goods, the withdrawal period is fourteen days from the day on which you or a third party named by you, other than the carrier, takes possession of the goods. For multiple goods delivered separately under one order, the period begins when the last item is received.

To exercise the right of withdrawal, inform us by a clear statement of your decision: TouchComputer, Inhaber Davyd Shestopal Marktplatz 12/27 4650 Lambach Österreich E-Mail: info@touchcomputer.at Telefon: +4367762481272

You can use the model form below, but this is not mandatory. You can also use the online function on this page. We immediately confirm an online withdrawal by email.

To meet the deadline, it is sufficient to send the withdrawal notice before the withdrawal period expires.

Effects of withdrawal

If you withdraw, we reimburse all payments received from you, including the cost of standard delivery. Additional costs caused by choosing a more expensive delivery method are not reimbursed.

Reimbursement is made without undue delay and no later than fourteen days after we receive the withdrawal notice, using the same payment method unless expressly agreed otherwise. We may withhold reimbursement until the goods are returned or you provide evidence of return.

Return the goods without undue delay and no later than fourteen days after notifying us, to: TouchComputer, Inhaber Davyd Shestopal Marktplatz 12/27 4650 Lambach Österreich E-Mail: info@touchcomputer.at Telefon: +4367762481272

You bear the direct cost of returning the goods. You are liable for diminished value only where it results from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions

The right of withdrawal does not apply where a statutory exception applies, in particular to goods made to the consumer’s specifications or clearly personalised. A PC assembled from standard selectable components is not treated as excluded automatically; the legal requirements must be met in the individual case.

Statutory model withdrawal form

Use of this form is not mandatory. The official German form is reproduced below.

Widerrufsformular

(Wenn Sie den Vertrag widerrufen wollen, dann füllen Sie bitte dieses Formular aus und senden Sie es zurück)

– An
TouchComputer, Inhaber Davyd Shestopal
Marktplatz 12/27
4650 Lambach
Österreich
E-Mail: info@touchcomputer.at

– Hiermit widerrufe(n) ich/wir (*) den von mir/uns (*) abgeschlossenen Vertrag über den Kauf der folgenden Waren (*)/die Erbringung der folgenden Dienstleistung (*)

– Bestellt am (*)/erhalten am (*)

– Name des/der Verbraucher(s)

– Anschrift des/der Verbraucher(s)

– Unterschrift des/der Verbraucher(s) (nur bei Mitteilung auf Papier)

– Datum

(*) Unzutreffendes streichen.

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