These terms apply to contracts between TouchComputer, Inhaber Davyd Shestopal, hereinafter “TouchComputer”, and consumers concerning computer systems, components and accessories offered through touchcomputer.at.

Provider and contact details: TouchComputer, Inhaber Davyd Shestopal Marktplatz 12/27 4650 Lambach Österreich E-Mail: info@touchcomputer.at Telefon: +4367762481272

The contract language is German. Product pages and checkout allow the customer to submit an order without an immediate payment obligation.

The automatic order-receipt confirmation only records that the order has arrived and does not yet accept it. TouchComputer then checks component availability, technical compatibility, delivery costs and the final total. The payment email with the final amount and Stripe payment link constitutes TouchComputer’s binding offer. The contract is concluded when the customer accepts this offer by completing payment within the stated validity period.

The current terms and withdrawal information are sent with the payment request on a durable medium.

The exact agreed specification and component selection are stated in the final offer. If availability requires a change before payment, TouchComputer documents the complete changed configuration and total price in a new final offer. No component confirmed in the accepted offer is replaced without the customer’s express agreement.

Manufacturer images can show illustrative configurations. The written specification in the final offer determines the contractual product.

TouchComputer currently applies the Austrian small-business VAT exemption under section 6(1)(27) UStG. VAT is therefore not charged or shown separately. Product prices are final prices in euros including any other applicable taxes and charges.

Standard shipping is included only where this is expressly stated. Otherwise, shipping costs and any other surcharges are shown separately before the contract is concluded. The customer sees the binding total before accepting the offer. The binding offer and invoice state the tax treatment applicable to that contract.

Direct delivery of peripherals costs EUR 10 per order. It is included when the same order contains a TouchComputer PC, even if the peripherals arrive in a separate parcel.

For a partial withdrawal, outbound delivery costs are reimbursed only to the extent that they would not also have arisen for the goods retained by the customer. If the customer withdraws only from the PC and retains directly delivered peripherals, the EUR 10 standard accessory delivery charge may therefore be taken into account in the refund calculation to the extent permitted by law. No flat return or restocking fee is charged.

Payment is processed through Stripe using the payment methods displayed there. TouchComputer does not receive or store complete card details.

The payment link is created only after manual review of the order. A payment is attributed using the order number.

Delivery is made to the agreed address in Austria. The binding delivery period or delivery window is stated in the binding offer. Information on product pages is non-binding planning information unless it is expressly incorporated into that offer.

A mixed order, for example a TouchComputer PC together with an accessory fulfilled by EET, may be delivered in separate parcels. Shipping is calculated for the respective delivery group; the binding offer states the final shipping amount, delivery route and delivery period before payment.

If an agreed delivery cannot be met, TouchComputer informs the customer promptly. Mandatory statutory rights remain unaffected.

Delivered goods remain the property of TouchComputer until full payment. For consumers, the risk of accidental loss generally passes when the customer or a designated third party receives the goods.

The statutory consumer warranty rights apply without restriction. TouchComputer remains the consumer's contractual contact for those rights. Repair and replacement are the primary statutory remedies under the applicable conditions; they are performed free of charge, within a reasonable time and without significant inconvenience.

Any manufacturer guarantee is additional and does not limit statutory rights. Its scope follows the respective manufacturer's guarantee conditions. A customer may use a manufacturer route where convenient but is not required to do so instead of contacting TouchComputer.

For consumer purchases to which the Austrian rules effective from 1 October 2026 apply, a statutory-warranty repair extends the warranty period for the entire repaired product once by one year. The customer receives the legally required information about repair and replacement in the warranty case.

Before returning a device, customers should back up personal data where reasonably possible and communicate whether storage may be erased or replaced. This request does not limit mandatory warranty rights. TouchComputer and any repair partner process device data only as necessary for the case.

Consumers generally have a fourteen-day right of withdrawal. Details, the statutory model withdrawal form and the online withdrawal function are available at touchcomputer.at/widerruf.

The statutory exception for goods made to customer specifications or clearly personalised applies only where the individual product actually meets those legal requirements. It is not assumed merely because a standard PC is assembled from selectable components.

Liability is governed by the statutory provisions. Nothing in these terms excludes or limits mandatory consumer rights.

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice does not remove mandatory protection granted by the law of the country in which they have their habitual residence.

The version attached to the binding payment offer applies to the respective contract.

Complaints can be sent to info@touchcomputer.at or to the postal address stated in section 1. TouchComputer handles complaints directly and records the outcome with the order or case.

TouchComputer is not legally obliged and has not made a general commitment to participate in proceedings before an alternative dispute-resolution body. If a specific dispute cannot be settled directly, TouchComputer will provide the consumer on paper or another durable medium with the competent alternative dispute-resolution body's details and state whether it will participate in that proceeding, as required by section 19(3) AStG.